Job Description

Company Description
Writing the future. Together.

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

By joining Avaloq, you’ll become a key part of our effort to power the digital transformation of the financial services industry. Our ambition is big and bold – to provide full end-to-end digital solutions by combining our leading efficiency with a flexible, responsible digital user experience. Headquartered in Zurich, Avaloq has over 2,000 employees globally. More information is available at www.avaloq.com


Your Team The overall aim and target of this function is to secure the customer and prospect’s operational stability and improve the service level satisfaction. The team is well positioned to support the Key Account Manager and Sales Manager operationally, thus allowing them to focus on building relationships with the prospect/ client and identifying sales and upselling opportunities.

• You will be part of a commercial team managing client relationships and new business developments activities in the region.
• You will be working in a support team of four, one being the team lead.
• This is a client / front facing role – be expected to interact with clients in calls and emails and participate in client meetings along with Account Managers.

Your mission

• Support the sales team in drafting and processing contracts according to internal standards.
• Be Clients and Account Managers’ SPOC for financial and billing topics and provide supporting document where necessary.
• Keep clients’ annual recurring fee due up to date and ensure correct invoicing of all projects & services provided based on known contracts.
• Management of client and partner invoicing and receivables.
• Support sales team in the preparation of presentations, documentation and assist them for meetings, events with clients/prospects and related follow-ups.
• Support the sales team in maintaining account plans and the creation of presentations to both internal and external stakeholders.
• Ensuring data accuracy within management reporting systems. To then be able to extract the data and transfer it into a presentable format for the various stakeholders.
• Responsible for documentation administration within the team.
• Support the team lead with the induction and training of new joiners to the team.
• Support Regional Sales organisation in logistics, documentation, and execution of meetings.

Qualifications
What you need

• A Bachelor’s degree or equivalent
• At least 2 years of experience within a support/operation/receivable function.
• Advanced Microsoft suite skills, in-particular Excel, Word and Power Point.
• Ability to multitask and manage changes to the working day at short notice.
• Team player ready to backup and takeover from other colleagues when needed
• Adaptable and approachable with ability to work well with all levels of seniority, both internally and externally to Avaloq.
• Ability to handle difficult and complex situations calmly and confidently.
• Forward thinking – always striving for ways to improve the department and develop in the role / team.
• Personable – enjoys networking and creating new relationships.
• Proactive – will always go above and beyond the “standard” job specification, to better themselves and the team.
• Highly organised – has an eye for detail when it comes to diary and workload management.
• Fluent in English

You will get extra points for the following

• Knowledge and experience in the wealth management industry

Additional Information
Now let's talk about perks and compensation We offer high flexibility in regards to working models (e.g. part time and home office models are possible depending on business requirements). Our base salaries are competitive and if you prove to be a superstar, you might even be entitled to an extraordinary achievement reward. Avaloq aims to share its success with all its employees by paying out “Success Share Units” depending on its performance in a given year. At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.
Don’t be shy – apply!

Please only apply online, preferably with pdf documents. Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.