Job Description

We're looking for a

Customer Care and Engagement Executive

who takes pride in making customers feel valued and heard. Your primary mission is to deliver exceptional service experiences, but you'll also keep an eye out for opportunities to introduce solutions that fit their needs.

Responsibilities

Be the friendly first point of contact for customer inquiries via phone, email or chat Listen actively to understand customer needs, concerns and goals Resolve issues quickly while maintaining a positive, professional tone Recommend suitable products or upgrades based on each customer's situation Maintain detailed records of interactions in our CRM Work with the sales team to hand over warm leads for follow-up Share customer feedback with the team to improve service quality

Requirements

Diploma or degree in Business, Communications or related field Excellent communication and listening skills Empathy, patience and a service-first mindset Ability to learn product/service features and explain them clearly Previous customer service experience is an advantage Comfortable with light sales conversations when appropriate

Benefits

Competitive base salary + service-based bonuses Structured training on customer experience and consultative selling Opportunities to progress into senior service or account management roles Supportive team culture that values going the extra mile for customers
Job Types: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $4,000.00 per month

Benefits:

Health insurance Professional development
Work Location: In person