Our first area of focus was to help managers with Shareholding Disclosure, a complex regulatory problem without a decent solution in the market. We were first to licence legal information from aosphere, an affiliate of Allen & Overy, which underpins some of our rule packages. Since that time, our product has become the undisputed market leader for the management of Shareholding Disclosure. We have also added new ground-breaking services - Sensitive Industries and Position Limits - and in 2020, have introduced Rapportr to make reporting simple for our clients. In 2018, we became a Certified B Corporation and in 2019 were recognised as a B Corp \'Best for the World\' Honoree - highlighting our commitment to doing good by our people, the environment and the community. We\'ve also won multiple accolades from organisations such as Wired, The Financial Technologist, World Economic Forum and Deloitte. In total we monitor over $14 trillion in assets under management every single day - this represents ca. 15% of global assets - ranging from hedge funds to some of the world\xe2\x80\x99s largest asset managers, and we\'re just getting started! We\'re a growing team of smart, friendly people with over 30 nationalities at last count. We have offices in London, New York and Singapore and remote employees spread across the globe. Keep scrolling to learn more! The role The Client Experience team sits within the broader Client Services team and acts as the \xe2\x80\x98front-line\xe2\x80\x99 in helping our clients get the technical support they need, by triaging incoming requests.
As a Client Experience Analyst, you will be part of an existing global team, but the first based in the APAC region. Your day to day responsibility is to work alongside our Client Success Managers in Singapore and facilitate thorough and timely resolutions to incoming requests from all our clients.
Client Experience Analysts have the opportunity to work with a breadth of clients across a diverse range of topics, as part of a global team.
The key objective of the team is to resolve issues as efficiently as possible in order to enable the optimal functioning of our products. We always strive to maintain a high client satisfaction rating (currently 99%)and a world-class Net Promoter Score (currently 45).
What you\'ll be working on
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