Job Description

Job Overview
Gateway of Asia is seeking a proactive and client-focused Client Experience Specialist to support our growing client portfolio. This role is essential in delivering prompt, professional service while maintaining strong relationships and ensuring a smooth client experience. A core responsibility of this role includes managing client communications and following up on outstanding payments -- all while upholding a positive and respectful client relationship.

Key Responsibilities
1. Client Communication

Act as the first point of contact for client enquiries via email, WhatsApp, or phone Ensure timely, accurate, and professional communication at all times
2. Relationship Management

Build and nurture lasting relationships with existing clients Ensure a high level of client satisfaction and loyalty
3. Internal Coordination

Liaise with internal teams (accounting, tax, secretarial) to resolve client issues Ensure service delivery is aligned with agreed timelines and expectations
4. Accounts Monitoring & Payment Follow-up

Monitor client accounts and payment statuses Follow up on outstanding invoices in a courteous and professional manner
5. Invoicing and Reminders

Prepare and send invoices, payment reminders, and account statements Track due dates and ensure timely issuance
6. Escalation Handling

Appropriately escalate overdue accounts while maintaining positive client rapport Coordinate with management on sensitive payment matters
7. Record Management

Maintain accurate and up-to-date records of client communications and payment follow-ups in CRM systems
8. Process Improvement

Propose and support improvements in internal processes related to client servicing and accounts receivable
9. Reporting

Generate regular reports on client engagement, feedback, payment status, and follow-up actions for internal review
Job Type: Full-time

Pay: $1,500.00 - $1,800.00 per month

Work Location: In person