Job Description

Company:

Friend of Bus Pte Ltd & Retail Ministry

Location:

WCEGA Tower@ Bukit Batok

Employment Type:

Full-time, Monday to Friday 9-6pm

About the Role

We are seeking a proactive and detail-oriented

Client Fulfilment Executive

to join our growing team. This role is central to ensuring smooth day-to-day operations, timely client communication, and effective coordination across our transportation and e-commerce businesses.


You will be responsible for managing customer enquiries, processing orders and bookings, handling administrative tasks, and maintaining operational accuracy in client fulfilment.

Key Responsibilities

Client Communication & Order Processing

Manage customer enquiries via email, WhatsApp, and online platforms promptly and professionally. Process bookings and orders accurately, ensuring all client requirements are clearly documented. Prepare and issue quotations, invoices, and other necessary documentation. Provide updates to clients regarding order or booking status.

Payment & Documentation Management

Assist in monitoring customer payments and coordinating with the finance team for timely updates. Maintain proper filing of quotations, invoices, and payment records.

E-commerce Operations

Manage product listings and customer enquiries on e-commerce platforms (Shopee, Lazada, Carousell, etc.). Track, process, and fulfil online orders accurately and on time. Coordinate stock movements and ensure product availability.

Inventory & Fulfilment Control

Maintain and monitor inventory control processes, ensuring stock accuracy and timely replenishment. Support logistics and dispatch planning for both transport and e-commerce operations.

Administrative Support

Provide administrative support to management as required, including report preparation and operational coordination. Assist in ad-hoc projects or tasks as assigned by management.

Requirements

Minimum GCE 'O' Level / Diploma in Business Administration, Logistics, or related fields. At least 1-2 years of experience in customer service, administration, or operations. Proficient in Microsoft Office and basic e-commerce platform operations. Strong communication and organisational skills. * Responsible, meticulous, and able to multitask in a fast-paced environment.