Job Description

The Business

Ultimate Performance has forged a reputation as the world\xe2\x80\x99s foremost body transformation experts, delivering exceptional client results under the mantra \xe2\x80\x9cmaximum results, minimum time\xe2\x80\x9d.

The business has grown to become the world\xe2\x80\x99s only truly international personal training company, with 23 private personal training facilities across the globe and growing.

But Ultimate Performance is more than just a gym. We operate world-leading online and virtual personal training, training camps, meal preparation services, as well as develop a range of premium, results-focused supplements. We fund our own research and development; we invest in technology, and we spearhead a range of ground-breaking studies with the world\xe2\x80\x99s leading academic institutions.

This is why Men\xe2\x80\x99s Fitness Magazine describes U.P. as: \xe2\x80\x9cThe Goldman Sachs, Real Madrid and Apple of Personal Training. They\xe2\x80\x99re that far ahead of the field.\xe2\x80\x9d

The role

We are seeking an experienced Client Liaison Executive to join us at our new site at Singapore Orchard. The Client Liaison Executive will build and maintain relationships with Ultimate Performance clients, ensuring they have a positive experience throughout their journey with us, and helping to ensure positive client retention rates are maintained while supporting business growth.

Key responsibilities include, but are not limited to:

• Conduct sales consultations for personal training services with a strong conversion rate.
• Building rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities.
• Handling incoming personal training enquiries, dealing with client bookings, and personal trainer consultations.
• Monitoring client attendance to ensure session numbers are maximised where possible and reaching out to clients with poor attendance.
• Responding to and handling any incoming client complaints alongside the Gym Manager.
• Organising renewals of client memberships.
• Logging relevant in-gym sales via the CRM system.
• Liaising with clients and the client support team for payments, renewals and general enquiries.
• Assisting in organising reallocations of clients or cover when the assigned Trainer is on leave.
• Ensuring automated data reports on client enrolment, retention, and referrals continue and are maintained to be accurate.
• Performing to KPIs as set out and provided by the Gym Manager. This is based on client session rates, client retention rates, client value, client satisfaction, and sales targets.
• Front desk reception duties.

Requirements

Our ideal candidate will have the following experiences and qualities:

• Evidence of continued professional development, preferably within a customer-focused capacity.
• Strong administration skills.
• Able to analyze numerical information reports.

• Strong time management skills, ability to adhere to tight deadlines.
• Experience of dealing with stakeholders and keeping them informed.
• Able to sell successfully both face-to-face and over the phone.
• Able to work individually as well as part of a team.
• Outstanding communication skills.
• Ambitious and driven, with a proven ability to go above and beyond.

Benefits

• 7 days annual leave, plus bank holidays
• Cash equity scheme (once eligible)
• Medical insurance
• Employee discounted products
• 50% discount on 1-2-1 world-leading personal training sessions at the U.P. Singapore gym, subject to availability upon passing the probationary period.

If you are interested in applying or hearing more about this exciting new Client Liaison Executive position at U.P. please apply today!

Job Type: Full-time, Permanent

Salary: SG $41,688 - $62,532 per annum + incentives

Ultimate Performance