Job Description

Our client, a leading financial services company is looking to hire a smart and a proactive individual who will be responsible for delivering a high-quality customer service experience to financial services clients. This role will also serve as the first point of contact with regards to their day-to-day queries and processes.Responsibilities: Provide a high-quality, proactive customer service experience Provide first level response and problem-solving resources to clients Assist clients with managing and resolving issues with their payments or systems Assistance with integration of IT systems (API, FIX, customized solutions) Participating with onboarding process of new clients Assistance with designing training and informative procedures on the Global Payments systems and products available Help to design processes and procedures to deliver a high quality of service to our banking clients Assist internal teams with communication of the products available along with live or web training as needed Travel client visits and events Track and report on customer service metrics for clients This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed.Requirements Bachelor's degree. Japanese language at proficient/mother tongue level an advantage Mandarin language proficiency is a must Proficiency in Microsoft Office products including Excel. Self-reliant and confident working within a small team with exposure to key business stakeholders. Knowledge of settlement systems will be an added advantage.If you or anyone within your network is keen to discuss this further then please share your resume with [ Email address blocked ]
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