Job Description

As the leading European Union bank, and one of the world\'s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

What is this position about?

• Support internal customers\' queries related to clients\' data/profiles to facilitate processes
• Review the documentation requirement and completeness during client lifecycle.

What would be your typical day at BNPP Paribas look like?

• CM support officer will ensure timely processing of static data inputs request, support internal customer\'s queries related to client\'s data/profile, review documentation requirements, linking clients to service banking tools, etc

Primary Role Responsibilities

• Work closely with Internal Customers to provide support to client lifecycle to the Bank.
• Review the documentation requirement and completeness during client lifecycle.
• Ensure all client files are stored and maintained accordingly (electronically and in paper format).
• Ensure integrity of Creation and Maintenance of Client Data and meeting SLA and KPI.
• Link clients to banking service tools (e.g. Special Mailing, Direct Access to Advisory Desks, Safe Boxes, etc.) as requested as part of support handling.
• Support internal customers\' queries related to clients\' data/profiles to facilitate processes.
• Prepare regular reports for Management review (monthly/quarterly/periodic statistics).
• Ensure timely processing of static data inputs request.
• Appropriate and confidential handling of client data and information.

Other contributions

• Responding to additional request from other departments time in which CM support can help to extract relevant information
• Help to minimize operation failure by providing process feedbacks, case study, etc

What is required for you to succeed?

• Comply with regulatory requirements and internal guideline
• Work within a team - with an adaptable flexible approach, coordinate with team members and internal customers to resolve complex cases and address issues in a timely manner.
• Demonstrate accuracy when reviewing the documentation requirement and completeness

Required education/certification/licenses

• Minimum 2 years of relevant working experience
• Bachelor\'s level degree or professional qualification

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