Job Description

Client (Account) Manager

Singapore

About us

Lion & Lion is an award-winning, creative digital agency operating in Southeast Asia focusing on delivering impact to its clients\xe2\x80\x99 businesses with an integrated, data-driven and strategically led approach to digital marketing. With offices in Kuala Lumpur, Singapore and Jakarta, and more than 120 digital specialists, Lion & Lion has a prestigious and growing portfolio of clients including Google, Bayer, F&N, Emborg, and more.

Your role

Primary Job Function : You would be expected to lead the assigned clients & business development projects with both commercial (Business Upsell & Development, Resources & Hours Allocation, Profitability, etc) and technical aspects (Project/Campaign Management, SLA, WOW, etc). Taking initiative in coordinating a diverse cross-functional within Lion & Lion teams and multiple stakeholders (creatives & social, media management, production, project management, finance teams, etc) across the regions - mainly Singapore, Malaysia & Indonesia

The principal scope as Sr. Client Manager will focus on a split of account management & business development which will cover a wide range of digital marketing \xe2\x80\x93 strategic planning, digital management & activation, consumer experience, data analysis, and content delivery. The minimum expectation is that you need to have a rounded baseline & core thoughts in leading & putting together all of these aspects to drive a solutive process for both the agency & clients, whichever is applicable.

• Deep dive into clients\xe2\x80\x99 brands & business and bring together the value and capabilities of Lion & Lion\xe2\x80\x99s integrated services to solve client\xe2\x80\x99s problems.
• Become the go-to person for the clients to build client\xe2\x80\x99s trusts and satisfaction of which opens up organic growth opportunities for Lion & Lion.
• Involve in account profitability to ensure a reasonable hours allocation & profit is from all the scope of work signed & tasked.
• Proactively analyze business upsell & cross sell opportunities and drive initiative projects with the internal team to contribute to the growth of business.
• Facilitate and lead high quality output reflecting Lion & Lion\xe2\x80\x99s core values that delivers business success for clients and opens up doors for more opportunities.

• A solid understanding of all advertising & marketing landscape and capabilities, that includes strategy, creative, digital & data, and perform efficiently & effectively process & output.
• Team relationship building be it with internal and external stakeholders, establish a strong integrity between the stakeholders and walk the talk with shared single visions.
• Ability to think ahead from both commercial & technical aspects - problems analysis & problem solving.
• Deal with direct counterparts such as with senior clients (decision maker & influencers) to set a strong foundation & mutual trusts for long term partnerships.
• Min. 2 years\xe2\x80\x99 experience as Client/Account Manager or min. 5 years\xe2\x80\x99 experience in digital marketing or strategic marketing consulting.
• Strong passion for and knowledge for digital marketing and business development.
• Highly motivated, confident, adaptable with strong solution-driven skill.
• Singapore citizenship or PR holders only.

• Regional setup with international experience focusing on markets across APAC.
• Learn and work with some of the best online marketers in the world.
• Work with a dynamic and highly motivated team with flat hierarchies
• Experience a flat hierarchical structure and flexible working atmosphere in an international company

Lion & Lion