About Us AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. The joint venture between the SBI Group in Japan and SIX Group AG in Switzerland will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets. AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI in Asia and SIX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors\xe2\x80\x99 needs. Both SBI and SIX have demonstrated leadership in digital asset markets globally through multiple investments, issuances and initiatives in the space. Why Join Us? With SBI and SIX as its shareholders, AsiaNext has significant backing supporting its mission of building the world\xe2\x80\x99s first institutional-grade digital exchange for institutional investors and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at major regional and global banks, brokerages, exchanges, regulators, digital exchanges, and many others. If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors. About This Role:- We are looking for a highly organised and detail-oriented Client Onboarding Coordinator to join our team. Reporting to the Head of Business Development, you act as the point of contact for clients throughout the onboarding journey, coordinating process flows and information exchange between client, and internal stakeholders. You will be responsible for managing the account application process for our clients, ensuring all required documents are properly completed and submitted. Additionally, you will help facilitate connectively between the exchange and our clients\xe2\x80\x99 institutions. The successful candidate will have excellent communication skills and be able to deliver a high standard of onboarding experience. Responsibilities
Serve as point of contact for client on all onboarding related matters (such as, document collection, ensuring completeness and accuracy of submitted documents, following up with clients on missing or incomplete documents, answering client queries, account set up, and pre/post trade issue resolution
Provide exceptional customer service and support and ensure client receive a high standard of onboarding experience
Working in a matrix organisation to ensure prioritisation of tasks are effectively communicated to operations, IT and compliance and clients
Serve as the primary point of contact for clients and between clients and internal stakeholders throughout the account application process
Facilitate connectivity between the exchange and clients\xe2\x80\x99 institutions
Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback
Escalate any issues or concerns to management as appropriate
Qualifications And Experience Education
Diploma / Degree is preferred
Experience and Skill
Good communication skills
Proven track record of providing exceptional customer service and support
Strong organisational and time-management skills
Meticulous and attentive to details
Ability to work independently and as part of a team
Understanding of exchange protocols (FIX, Binary) will be an advantage
Employment Benefits
Competitive staff benefits - annual leave, life insurance, and medical insurance (includes dependents)
Competitive remuneration including variable bonus
How to Apply:- If you are a self-motivate and detail-oriented individual who enjoys working with client in a dynamic and fast-growing platform, please send your resume to hr@asianext.comstating your name and title of the position applied for in the subject line. Only shortlisted candidates will be contacted for further discussion. All personal data collected will be kept strictly confidential for recruitment purposes only. AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law. Salary: $3,500.00 - $6,000.00 per month Experience:
customer service: 1 year (Preferred)
Work Location: One location
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