Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you\xe2\x80\x99ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you\xe2\x80\x99ll be part of a global workforce that embraces the differences among us. And here, we\xe2\x80\x99ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can\xe2\x80\x99t wait to hear about YOU.

The Job

The Client Principal provides oversight and strategic engagement with both internal (Iron Mountain) and client stakeholders. This position helps shape the client thinking into the services / applications being delivered. This position will deliver guidance into the art of the possible, alignment with business objectives and a roadmap to get there. The Client Principal will own the final scope and Statement of Work for Iron Mountain Solutions. This position will ensures the quality of documentation from the functional and technical architects throughout the workshop and design phases. The Client Principal will be accountable for the sign off of the artifacts created during the Design phase including, user stories, sprints and deliverables, documentation, final scope and acceptance criteria as well as being accountable for overall project success.

The Responsibilities

• Manage a $3-5 million book of business for Content and Data Services engagements from facilitation of sales through successful delivery
• Manage a team of functional architects and solution specialists to deliver high quality work at high utilisation levels
• Organising and managing client workshops during the kick off and design phase to ensure that all relevant stakeholders are involved and \xe2\x80\x9cUser Stories\xe2\x80\x9d and Sprints developed
• Work with appropriate teams to develop Statement of Work (SOW)
• Clear communication of the project background, goals, objectives, timescales and budget
• Develop and nurture positive and collaborative client relationships
• Identify opportunities where Iron Mountain Solutions or Professional Services can assist prospective and existing clients.
• Assist pre-sales activities by functioning as a Professional Services SME for clients and internal teams
• Create and manage all project documentation including but not limited to budget/finance reports, staff utilisation, risk register, decision logs, project status reports and comprehensive implementation plans
• Ensuring the Project Manager has all the resources required to complete the project
• Leading the design workshops and publishing the documentation prepared by the functional and technical architects
• Ensuring that the client can prioritise functional requirements during the sprints based upon recommendations on impact, urgency and cost
• Ensuring the solution engineers can work from the design documentation
• Finalising the scope of work, terms and conditions, payment milestones, resources, process for scope changes, functionality changes
• Closing the project at its completion and handover to customer success
• Translate client needs into executable Statements of Work as part of the formal contracting process

• 10+ years of experience as a consultant/professional services lead with a demonstrated track record of delivering successful digital projects
• 5+ years of direct implementation experience with all aspects of the Nuxeo platform from deployment to development of advanced business solutions and workflows; relevant Nuxeo certifications are a plus. Alternatively, equivalent Enterprise Content Management or Content Services Platform experience
• Demonstrated ability and experience executing projects using agile methodologies Experience creating and presenting professional client-facing documentation and demonstrating outstanding negotiation and collaboration facilitation
• Have ability and confidence working in a fast-paced and dynamic environment that requires self-directed initiative
• Understanding of managing complex multi-million dollar client projects and requirements with engagement up to C level
• Demonstrate knowledge and confidence in executing and implementing implementation best practices, Agile development, methodologies, and content services platform technology
• Understanding and management of a P&L for project resources
• Commercial acumen to run P&L on the projects and maintain margin
• Able to write business reports and business cases for the outcomes/potential outcomes of a project/change
• Ability to demonstrate return on investment and cost analysis
• Good understanding of Enterprise IT architecture and landscape
• Good understanding of cloud & enabling technologies such as JavaScript, JSON, Python, Rest API, XML etc.
• Good understanding of agile software development
• Excellent written and oral communication skills
• Excellent presentation skills

Iron Mountain