Job Description

• Location: Central, near MRT!
• Working hours: Mon - Fri (8:30pm - 6pm)

Job description:

• Lead & supervise the client relations (CR) team to provide exceptional Arbitration Dispute Resolution (ADR) and events experience
• Champion service quality standards excellence
• Train and coach the CR (customer relation) team to maintain high service standards
• Organize and coordinate cases and corporate events to ensure a seamless experience from booking to visit and post hearing/ event
• Deliver exemplary end to end service leading to excellent customer experience and retention, maintaining zero complaint standard
• Ensure smooth co-ordination and implementation of ADR and non-ADR operations and its activities/ processes
• Develop and implement client services Standard Operation Procedures (SOP)
• Prepare various reports for both Management and Board
• Monitor and supervise concierge services, lounge offerings and room inventory
• Conduct site tours of the facilities

Requirements:

• Minimum a Degree in Hospitality & Tourism, Marketing, Business Management or equivalent qualifications
• At least 2 years as a supervisory role in Customer Service or equivalent
• Excellent customer service skills
• Candidates with hotel lobby or flight attendant experience would be an added advantage
• Required to work shift (5 days' work week)
• Willing to work on weekends/ Public Holidays when required
• Proficient in computer skills and basic Microsoft Office
• Ability to work independently and a team player as well

HOW TO APPLY: Interested applicants, please click on "Apply Now"We regret only shortlisted candidates will be notified.Stafflink Services Pte LtdEA Licence No.: 04C4294EA Personnel: Sherri Yang Hui ShanEA Personnel Reg. No.: R22106683Job Types: Full-time, PermanentSalary: $4,000.00 - $5,200.00 per monthSchedule:

• Holidays
• Late shift
• Monday to Friday
• Weekend availability