Client Relationship Manager
SG, Singapore
Job Description
Mission of the Role
As the pivotal link between clients and service teams, you will ensure seamless,
compliance-driven service delivery
(e.g., corporate secretarial, accounting filings, migration services) and foster long-term relationships anchored inprofessional trust
.Key Responsibilities
1. End-to-End Client Management
Develop and maintain client profiles, tracking
statutory filing deadlines
(annual returns, tax submissions, AGM timelines); Manage document workflows (collection, certification, archiving), ensuringcompliance and timeliness
; Conduct satisfaction reviews to identifyaccounting/advisory upsell opportunities
and client referrals.2. Cross-Functional Collaboration
Partner with
corporate secretaries and accountants
to ensure on-time, compliant service execution; Flag and resolve process bottlenecks (e.g., missing documents, regulatory change risks); UpdateSOPs and compliance response templates
based on case learnings.3. Client Relationship & Advisory Support
Address client queries on
accounting standards/corporate regulations
and manage expectations; Proactively shareregulatory updates
(e.g., ACRA guidelines, tax incentives); Cultivate client communities to enhanceretention and referral rates
through expert insights.4. Process & Experience Optimization
Streamline key workflows (e.g.,
accounts handover, annual return submissions
); Analyze client pain points (e.g., risks, communication gaps) and propose improvements to management.Requirements
Minimum
3 years
in client management at corporate services;Fluent Mandarin and English
(with precision in bilingual compliance documentation and communication); Strongcompliance risk awareness
, problem-solving skills, and ability to drive multi-team collaboration; * Expertise in balancingclient needs with regulatory requirements.
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Job Detail
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Job IdJD1544472
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned