Client Relationship Manager
SG, Singapore
Job Description
A
Client Relationship Manager (CRM)
is a professional responsible for building, maintaining, and strengthening relationships with a company's clients or customers. This role is central to ensuring client satisfaction, loyalty, and long-term engagement, ultimately contributing to business growth and retention.Key Responsibilities
Client Engagement
: Act as the main point of contact for clients, responding to inquiries, addressing concerns, and providing solutions.Account Management
: Manage client accounts, understand their needs, and ensure that products or services meet their expectations.Retention & Loyalty
: Develop strategies to retain high-value clients and increase customer satisfaction.Cross-functional Collaboration
: Work closely with sales, marketing, product, and support teams to deliver seamless client experiences.Reporting & Feedback
: Track client metrics, gather feedback, and provide insights to improve services or offerings.Required Skills
Strong interpersonal and communication skills Problem-solving and conflict-resolution abilities Organizational and time-management skills * Sales or business development experience (often preferred)
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Job Detail
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Job IdJD1564761
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned