Client Service Ambassador
Singapore, S00, SG, Singapore
Job Description
A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While the role is centered around service, CSAS are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.
Responsibilities & Duties:
Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels Respond promptly and clearly to customer queries and service needs Deliver a premium service experience and represent Porcelains standards in-store Maintain and update client interactions in the CRM system Offer service insights, skincare tips, and product knowledge that support client goals Build rapport and meaningful connections with clients to encourage return visits and trust Recommend solutions in a sincere and helpful manner Take ownership in resolving client issues and service recovery where needed Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction Support basic retail operations: POS handling, store opening/closing, payment terminal use Uphold outlet cleanliness, tidiness, and stock accuracy Participate actively in team training and product knowledge sharing Follow through with after-sales actions and client check-ins when relevant
Requirements:
At least a professional certification holder in any specialization Prior experience in beauty, service, hospitality, and luxury retail preferred Proficient in English & Mandarin (both written/spoken) Well-groomed and presentable Digitally proficient in MS Office Applications (Word/Excel/PowerPoint) * Strong communication and interpersonal skills
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Job Detail
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Job IdJD1610142
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, S00, SG, Singapore
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EducationNot mentioned