Job Description

:Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \xe2\x80\x9cbank of banks\xe2\x80\x9d - 97% of the world\xe2\x80\x99s top banks work with us as we lead and serve our customers into the new era of digital.With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\xe2\x80\x99re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.We\'re seeking a future team member for the role of Client Service Analyst to join our Treasury Services team. This role is located in Singapore, hybrid.In this role, you\xe2\x80\x99ll make an impact in the following ways:

• Act as client service point of contact for day to day inquiries and ensuring timely response by adhering to service levels for resolution and provide quality client experience
• Maintains excellent working relationships with internal teams, identify root causes and area of improvements when resolving client issues
• Maintains familiarity with industry best practices and market intelligence to offer value added services such as client digital solutions
• Drives and plans service initiatives such as Service Account Plan and Service Reviews
• Analyze trend/data and present to clients to identify opportunities for service and process improvements to increase straight through processing
• Monitor key performance indicators (KPIs) to track progress and measure the impact of process improvements
• Implement process enhancements to increase efficiency, reduce errors, and improve overall operational performance

To be successful in this role, we\xe2\x80\x99re seeking the following:

• Bachelor\xe2\x80\x99s degree or the equivalent combination of education and experience is required
• At least 3 years of relevant product/financial experience in banking or client service
• Foundation in transaction banking product knowledge (FX, Payments, Trade Finance, Cash Management, etc)
• Effective communication and collaboration skills
• Possess excellent interpersonal skills and positive attitude.
• Strong analytics skills and detail-oriented
• Excellent project management abilities
• Proficiency in process mapping and analysis tools
• Knowledge of banking regulations and compliance requirements

At BNY Mellon, our inclusive culture speaks for itself. Here\xe2\x80\x99s a few of our awards:

• Fortune World\xe2\x80\x99s Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
• Bloomberg\xe2\x80\x99s Gender Equality Index (GEI), 2023

, Disability: IN \xe2\x80\x93 100% score, 2023 * Human Rights Campaign Foundation, Corporate Equality Index, 2023

• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
• Forbes Blockchain 50, 2023

Our Benefits:BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.Our ambition is to build the best global team \xe2\x80\x93 one that is representative and inclusive of the diverse talent, clients and communities we work with and serve \xe2\x80\x93 and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

BNY Mellon