Job Description

JOB SUMMARY
SME Banking within Standard Chartered Bank aims to provide companies with turnover of up to US$100mio in Singapore a suite of product that meets their banking requirements.
As a client service manager, you will be expected to assist Relationship Managers on servicing and managing their portfolio of clients, develop new sales opportunities/ referrals to upgrade accounts to RMs to act on. You will also work in tandem with SME contact centre and bank branches to attend to the needs of our clients so as to ensure top-notch client experience and solutions delivered. This role is a pre-requisite to move to a sales role. CSMs will service clients and after understanding the systems and product suites, will progress onto a sales function within SME Banking.
RESPONSIBILITIES

• Multi-product knowledge in assets and liabilities to deliver an extensive suite of products and service to clients.
• Detailed awareness of SME customer value proposition and service needs
• Support your assigned relationship managers to delivery top-notch experience and service to their clients.
• Identify new business opportunities and referrals in order to build, develop and maintain a profitable client base
• Build and expand existing customer relationships, account management and maintain accurate and up to date records
• Maintain close working relationships with Client Contact Centre and Branches to provide solutions to clients.
• Provide a high level of professionalism in conducting consultations and profiling with customers
• Deliver services to customers that are synonymous with the brand experience and values promoted by the Bank.
• Collaborate with product, credit and functional specialists to deliver timely and effective client solutions
• Identify and prioritize activities to ensure high levels of service quality.
• Give regular feedback to management on product, processes based on customers' feedbacks
• Direct and educate clients to sign up and use digital channels.
• Identify and prioritize activities to ensure high levels of service quality;
• Maximize revenue contribution from our relationships

Strategy

• The Client Servicing Manager in partnership with SME Middle Office renders support to Relationship Managers and the overall SME Segment mainly in client servicing and sales support.

People & Talent

• Excellent verbal, presentation and written communication skills
• People and service oriented. A team player.
• High level of integrity and professionalism, with High attention to detail

Risk Management

• Execution responsibility for identifying, assessing, monitoring, controlling, and mitigating operational risks and reputational risks to the Group.

Governance
Group Procedures including Group CDD Standards, SME Banking Segment Addendum and Country Addendum as well as guidance and department operating instructions.
Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• SME Banking Relationship Managers, Team Managers, Sales Heads
• SME Banking Product and Segment Teams

Other Responsibilities
Do the right thing: Be brave, be the change; Think client; Live with integrity
Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
Better together: See more in others; How can I help? Build for the long term
Our Ideal Candidate

• Diploma / Degree in Business or Banking
• In lieu of the above, 5 years' experience in an equivalent role in a financial institution will be considered

Role Specific Technical Competencies

• Manage Conduct
• Manage Risk
• Manage Stakeholders

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Skills Required