Job Description

Company Description

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins stands for a conception of clinical diagnostics entirely focused on excellence, innovation and technological investment. Eurofins clinical diagnostics offers testing services in all medical specialties.

As a central element in healthcare, clinical diagnostics contributes to every stage of patient care: predisposition, prevention, diagnostics, treatment monitoring and prognosis.

With hundreds of thousands of clinical diagnostics tests performed every day, the laboratories of the clinical diagnostics division strive to ensure that every patient, wherever he or she lives, has access to the most specialized and most innovative techniques for diagnosis, monitoring and therapeutic adjustment. Our logistics expertise and our daily sample collection and delivery network, guarantee perfect continuity in the provision of care while ensuring the same standard of quality and access to innovation across all the regions we serve.

• Handle and manage clients\' enquiries in a professional manner
• Ensure customer satisfaction by extending responsive and meticulous support
• Service oriented with good telephone etiquette
• Possess a positive work attitude
• Good command of spoken and written English
• Working experience in the clinical laboratory industry preferred
• Good computer skills with experience in using computer system such as LIS / CRM
• At least one year working experience in client services or related field

Qualifications

• Recognized Diploma or Certificate in Administration, or Polytechnic Diploma or equivalent
• The ideal candidate will have at least 2 years of customer service experience. Entry level is welcome too.
• Able to work independently as well as a team
• Good laboratory, organizational and administrative skills
• Computer literacy
• Service and customer oriented
• Relevant work experience in a hospital laboratory is an added advantage

Additional Information

What we offer: As an employer, we\'re keen to look after our people with as much dedication as they look after our patients. That\'s why we offer competitive salaries, excellent training and exceptional career prospects. We\'re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data:
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Clinical Diagnostics is an Equal Opportunities Company.

Eurofins