Job Description

About the Client Services Specialist Role:
In this business critical role, you will be responsible for working as part of a team to successfully migrate clients into the new payments processing system. The purpose of this role is to ensure a seamless migration of clients.

Key Responsibilities:

• Manage migration activities of multiple clients across multiple regions simultaneously ensuring a seamless migration from planning, testing
• Coordinate with multiple internal and external teams ensuring that issues and concerns arising from migration are addressed in a timely manner
• Educate and counsel clients on the migration-related activities and manage their expectations
• Perform application setups, submit request for transmission channel, ensure end to end testing is conducted, obtain required client sign-offs, stage move to production, and ensure initial live files are processed successfully
• Conduct migration-related training and new application features to clients either virtually or in person
• Coordinate migration activities across multiple workstreams including Sales, Fulfilment, Technical Team, Operations, Vendor, Data Transmission, and Product Management resources

To succeed in this Client Services Specialist role, you must be a fast learner. This role requires the candidate to be well organised with minimal supervision.

Key Requirements:

• Experience in a client servicing environment is preferred
• Strong understanding of financial markets and instruments; experience handling on exchange transactions is beneficial
• Ability to plan, organise and set priorities to enable the effective management and delivery of tasks within set time frames
• Excellent interpersonal and communication skills

This is a leading global financial institution. This organisation has diversified financial services and multiple business segments. This organisation offers diversity and growth for innovation for all employees which makes it a great place to work and being a part of.

If you are driven, determined and want to take the next step in your career, this is the role for you. Great career progression opportunities await the right person in this exciting Client Services Specialist job.

Apply now or contact me to find out more.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R1435983 Glen Chua

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