Job Description

About us:

Here at Sojern, we are on a mission to empower travel marketers to move travelers from dream to destination. Powered by machine learning and travel data, Sojern is quickly becoming the #1 travel marketing platform serving thousands of hotels, attractions, airlines and destinations worldwide.

We made Deloitte\xe2\x80\x99s Technology Fast 500 list 6 years in a row, were recognized on the Top Company Cultures list by Entrepreneur Magazine, and were named a Best Place to Work by AdAge. As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting.

Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.

Need more convincing? Check out our Glassdoor reviews!

The Role:

As a Client Success Associate +Onboarding within our APAC team, you\xe2\x80\x99ll have the opportunity to work with major brand advertisers in the fast-paced, online travel-advertising environment. You will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships

Responsibilities:

• Partner closely with clients and internal teams on day-to-day operational processes to onboard clients onto Sojern\xe2\x80\x99s solutions
• Attend client meetings and prepare client for campaign onboarding process
• Coordinate with sales, ad operations, and external clients to ensure campaigns are successfully launched
• Make recommendations for campaign improvement to sales and clients, including providing feedback on creative
• Resolve customer and operational problems during campaign onboarding, providing general technical support on products
• Provide high-quality service and achieve customer satisfaction

What you bring to the table:

• Bachelor\'s Degree in Business, Marketing, Finance, Accounting or a related area
• Campaign / account management experience, ideally Ad Tech / Programmatic
• An intimate understanding of the APAC ad-tech landscape and key players on both the buy and sell sides
• Ability to manage the challenges of working in the region and juggle multiple accounts whilst providing excellent client service
• Experience with some or all of the following platforms tools: DBM, DCM, DS, Turn, Salesforce, Facebook
• A keen interest or understanding of the Programmatic, Exchange, Network & Display space; Programmatic preferred but not required
• Strong analytical ability that leverages our data-driven platform to produce successful campaigns
• Strong oral and written communication skills and client services potential
• Highly developed computer skills with experience using MS Excel and Powerpoint, Google applications; SQL and JavaScript preferred but not required
• Excellent written and verbal communication in English
• Willing to wear multiple hats and roll up your sleeves to get the job done

What we have for you:

• Flexi-Fridays: No internal meetings and shut down at Noon every Friday
• Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
• Competitive Bonus
• Equity: Stock options are offered to every employee
• Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
• Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child\'s first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
• Learning Opportunities: All employees receive a membership to LinkedIn Learning, plus you will have access to training and support to help you grow while leading creative and challenging projects
• Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
• Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
• Travel Perks: IATA membership and personal travel \xe2\x80\x9chotel stay\xe2\x80\x9d benefit
• Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
• Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs

Referred by Sojern?

If you are being referred for this position by a current employee of Sojern, please reach out to that person to submit you as a referral before applying!

Our Commitment to Diversity Equity and Inclusion:

At Sojern, we work to create a brave space that seeks out, embraces, and promotes diverse thoughts, beliefs, and experiences of Sojernistas globally.

We are building a workforce that represents the customer base we are serving and the world we live in. A diversified workforce is an innovative workforce. Just as there is no one archetype traveler, there is no one archetype employee. We foster diversity and inclusion across the company, actively seeking to amplify underrepresented voices and apply diverse perspectives to ensure products, policies, and programs are relevant for our employees and clients alike.

Embracing our differences and celebrating them moves us towards our goal of making travel inclusive of all. Sojern has over 15 employee-led Affinity Groups, including Embrace Inclusion, So-Proud, Sojern Women\'s Group, Sojern Gives Back, and more, which are the core of our culture, fostering belonging, inspiring learning, and creating opportunities for all Sojernistas across the globe.

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Hybrid

#LI-RC1

Sojern