Job Description

Client Success Executive 5 Days (Mon - Fri) 9am - 6pm $2,800 - $4,000 10 Kaki Bukit Avenue 4 Company Profile: * We are a full-service website design & digital marketing agency. Our solutions are comprehensive, ranging from web design, E-commerce s Client Success Executive 5 Days (Mon - Fri) 9am - 6pm $2,800 - $4,000 10 Kaki Bukit Avenue 4 Company Profile: We are a full-service website design & digital marketing agency. Our solutions are comprehensive, ranging from web design, E-commerce site development, SEM, SEO, SMM and graphic design. We are successful because we have helped our clients to achieve great results. Our performance-driven approach is simple: we listen to our clients' concerns, understand their objectives and empower them through digital platforms. Our talented and an experienced team uses industry leading technologies to execute successful campaigns and web development, thus empowering our clients' brands. Our portfolio consists of small medium enterprises, multinationals and government agencies that we have contracted with over a period of time. We are thankful that our valued clients have given us the opportunity to hone our skills and gain even more experience. This is a testament to the scalability of the services we offer. We are results-oriented and we love what we do. Job Responsibilities: Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency. Deliver service-level agreement commitments on availability, reliability, and response turnaround time to clients. Maintain good relationships with clients to retain and protect our customer base against attrition. Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly. Assist the team in business support and coordinating day-to-day account activities. Support sales and marketing by providing relevant information including customer feedback and sales leads. Develop presentations, proposals, and reports for clients Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommends ways to improve campaign performance. Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients. Proactively provide Account Manager with regular updates on accounts activities, including status and call reports. Requirements: Diploma in Marketing or a similar subject. 1 to 2 years of experience in advertising, digital, social, and client-facing in an agency environment. Passionate about digital marketing, understanding trends, digital strategies, and metrics. Ability to tell stories with data. Experience in project management and ability to communicate expectations firmly Ability to adapt to a fast-paced environment. Ability to multi-task and handle numerous projects simultaneously. Highly organized with a keen sense of attention to detail. Ability to perform under stress to meet deadlines while still maintaining a high standard of output. Open to new things and sharing knowledge with the team.