Job Description

Overview

The Client Success & Service Partner is the voice of the company to customers, ensuring seamless communication, issue resolution, and customer satisfaction. This role builds strong client relationships while coordinating with operations teams to deliver reliable and responsive logistics services.

Key Responsibilities

Serve as the main point of contact for customers regarding bookings, delivery updates, and service inquiries. Proactively update clients on shipment statuses, delays, and resolutions. Manage service escalations professionally, ensuring customer satisfaction and protecting company reputation. Coordinate with operations to ensure customer instructions are executed accurately. Document client feedback and translate into service improvement initiatives. Support client onboarding with service-related insights. Maintain accurate records in CRM and track service KPIs.

Ideal Candidate

Excellent communication and client management skills. Able to manage stress and resolve conflicts in fast-paced logistics environments. Detail-oriented with strong coordination ability. * Experience in logistics, shipping, or freight forwarding customer service is a plus.