Job Description

Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
At Flywire, we're looking for a forward-thinking, motivated, and results-driven Client Success Specialist to deliver and execute our solutions for new and existing travel clients across the APAC region, with a strong focus on Japan.
We want someone who is a collaborative teammate, fluent in both English and Japanese, and passionate about helping clients achieve success. This role combines relationship management, strategic consulting, and execution excellence to grow our client base, improve retention, and increase revenue.
As a Client Success Specialist, you will partner closely with the Travel Sales team and Client Success management to:

• Drive client growth, retention, and utilization of the Flywire International Payment Solution.
• Identify opportunities for up-selling and process improvement.
• Provide accurate and timely issue resolution.
• Become a trusted advisor to clients, supporting their payment strategies and long-term success.
• Build & Maintain Relationships - Develop strong communication and trust with key travel client accounts.
• Create Client Strategies - Tailor approaches to maximize transactions and revenue.
• Deliver Insights - Provide analytics, reporting, and business reviews (quarterly/bi-annual) to showcase value and identify growth opportunities.
• Enhance Onboarding - Work with the business team to standardize and improve client onboarding processes.
• Strategic Consultation - Act as a payments expert for merchants, offering education, guidance, and leadership on global payment strategies.
• Feedback Loop - Gather client feedback, track evolving needs, and share insights with product and management teams.
• Stay Informed - Maintain up-to-date knowledge of Flywire services and represent the company with professionalism and integrity.
• Execute with Impact - Lead time-sensitive, cross-functional projects in a fast-paced environment with minimal supervision.

Qualifications
Here's What We're Looking For:

• 2-3 years' experience in relationship management, account management, or a similar client-facing role.
• Fluency in both Japanese and English are essential, as the role requires effective communication with clients and stakeholders in Japanese within a professional business environment.
• Experience in inside sales, handling customer objections, and managing long-term client relationships.
• Strong interpersonal, analytical, and planning skills.
• Knowledge of the Japanese payments landscape (a plus).
• Familiarity with Smartsheets, Salesforce, Looker, and Zendesk (a plus).
• Willingness to travel up to 15% of the time.

Additional Information
What We Offer:

• Competitive compensation, including Restricted Stock Units
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)

Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
#LI-Hybrid

Skills Required