Job Description

What you will do: As a client support specialist in our Singapore office, you will provide the world-class service Gallup’s clients expect from us. Supporting a wide variety of Gallup services and products, you will help clients, consumers and survey respondents troubleshoot problems and navigate our platforms. Using your excellent written and verbal communication skills and knack for technology, you will answer questions about our products and help transform stressful situations into positive interactions via phone, email and chat support. While, most of the time, you will work independently, you’ll also collaborate with your team, providing backup and guidance to your co-workers as needed. If you’re ready to be the reassuring voice of Gallup and help us fulfil our mission of changing the world, join us, and put your greatest strengths to work. Who we want:

• Calm and compassionate communicators who can easily put their thoughts into words and quickly build a rapport to help others through stressful situations
• Dedicated achievers who thrive in a fast-paced environment where they can be highly productive
• Proactive thinkers who can anticipate opportunities to better serve Gallup’s clients through a variety of product and service offerings
• Logical problem solvers who can easily navigate technical systems, are known for their ability to resolve issues and provide client support in the moment

What you need:

• Bachelor’s degree or diploma preferred
• Previous customer support and chat experience an asset
• Full fluency in English
• You must be authorised to work in Singapore on a full-time basis; this position is not eligible for employment visa sponsorship.

What we offer: We build exceptional workplaces, starting with our own. We focus on developing your strengths — what you do right , rather than what you do wrong — and helping you be engaged at work. When you work at Gallup, you’ll benefit from:

• A strengths-based, engagement-focused, and performance-oriented culture
• An individualised and flexible work schedule
• A comprehensive benefits package including competitive salary, health insurance and travel reimbursement
• World-class managers who support, position, empower and engage you
• Ongoing learning and development opportunities
• Mission-driven work that changes the lives of people around the world

Gallup . Providing analytics and advice about everything that matters. Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law. #LI-DNI Agencies: we are not partnering with agencies for this role nor accept unsolicited resumes and will not be responsible for any fees or expenses related to such unsolicited resumes and/or applicants.

Primary Location

Singapore-Singapore