Job Description

Are you a service-oriented and detail-driven professional looking to build your career in healthcare administration? Join our team at OHM Diagnostic & Imaging Centre, where you'll play a key role in supporting smooth clinic operations, delivering excellent patient care, and enabling high-quality diagnostic services in a modern medical environment.

Key Responsibilities

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1. Customer Service & Patient Care:

Attend to patient enquiries (phone, email, walk-in) in line with OHM service standards. Manage appointment scheduling and confirmations using PLATO clinic system. Provide accurate information on scan procedures, costs, and safety requirements. Guide patients through check-in, triage, consent, and preparation for MRI/diagnostic scans. Support patient comfort: chaperoning, refreshments, concierge assistance (transport/directions/foreign patients). Handle patient feedback and concerns professionally.

2. Administrative & Financial Duties:

Process bookings, billing, and Medisave/insurance claims accurately. Conduct financial counselling and secure consents before scans. Handle cash, credit card, and e-payments; reconcile daily transactions. Track and close outstanding/unpaid invoices. File patient records, billing documents, and insurance claims for compliance/audit. Dispatch reports, films, and CDs to clinics and doctors accurately and on time.

3. Operational & Compliance Support:

Ensure patient screening, consent, and evaluation forms are completed and filed correctly. Assist with MOH/HCSA inspections and maintain regulatory audit readiness. Support stock and consumables management (MRI supplies, stationery). Adhere to infection control and PDPA confidentiality protocols.

4. Housekeeping & Facility Upkeep:

Maintain clean, safe, and welcoming patient areas and gowning rooms. Oversee laundry rotation, daily cleaning, and safe disposal of sharps and contrast materials.

5. Support to Sales & Operations Teams:

Compile operational statistics for management reporting. Assist sales/marketing teams with enquiries and follow-ups. Gather patient feedback to support service improvements. Participate in staff welfare and team-building activities.

Requirements

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Education & Certification:

Minimum GCE O-Level / N-Level or equivalent. Diploma or certification in Nursing, Healthcare Support, or similar is an advantage. Candidates without formal qualifications but with relevant healthcare admin experience will be considered.

Experience:

1-3 years of clinic administration, diagnostic imaging, or healthcare ops preferred. Fresh graduates with a strong interest in healthcare are welcome.

Skills:

Excellent communication and customer service skills. Proficient in PLATO and Microsoft Office. Organized, detail-oriented, and able to multitask effectively. Knowledge of Medisave and insurance billing is an advantage.

Personal Attributes:

Professional, empathetic, and service-oriented. Reliable, adaptable, and proactive in problem-solving. Strong team player who embodies OHM's culture of care.

Why Join Us

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Work in a modern diagnostics centre with advanced imaging technology. Be part of a growing private healthcare group with career progression opportunities. Enjoy a supportive, patient-centric work culture. Structured onboarding and on-the-job training provided. * Competitive remuneration, staff benefits, and convenient location near MRT.