Job Description

The Role:

You are the Ambassador, the first point of contact for MHC Medical Centre!

As a member of our Operations Team, you will service clients in ways that fit their needs most by familiarizing with all our services and solutions.

The role is also responsible to deliver a positive customer experience, regardless of nature, which includes but not limited to, enquiries, feedback, and complaints through all communication channels.

You will be maintaining customers’ satisfaction by addressing the customer’s concerns efficiently and ensuring that we deliver value through appropriate solutions. Our ambassadors are customer-centric and have relevant experience in Customer Service. They are passionate about service delivery and assertive to hold difficult conversations.

:

• Deliver excellent customer service and manage the needs of our customers through various communication channels within a stipulated timeframe.
• Performs a full range of operational and collection functions.
• To be able to operate with the “Q” System or registration
  • Encourage and influence a good service mindset in the team and affirm positive behavior
  • Greet customers warmly and ascertain issues and appointments or reason for calling with an enthusiastic attitude.
  • To be able to assist with the admin duties

• Good command of written and spoken English to handle English speaking customers.
• Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused.
• Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
• Analytical thinking and high problem-solving skills.