Job Description

Roles & Responsibilities

Patient registration, scheduling of appointments, and sending reminders. Patient registration, scheduling of appointments, and sending reminders. Answering phone/SMS and email queries promptly. Handling payments and preparing submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims, and other documentation. Preparing medications for doctor's review and dispensing medication. Assisting in performing simple in-clinic procedures such as ECG and nebulizer treatments (training will be provided). Assisting the doctor during consultations and performing chaperone duties. Handling first-level patient complaints. Maintaining and updating patients' records according to standard guidelines. Assisting in the daily operations and upkeep of the clinic. Managing medication, consumables, and equipment, including replenishment and housekeeping. Performing other administrative tasks related to patient care and clinic operations.

Job Requirements

5.5-day workweek (Weekday + 1 Weekend). Must be able to commit to rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts. Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC. Prior experience in hospital/medical clinic operations or front desk duties is preferred but not mandatory (training will be provided). Familiarity with computer usage and/or clinic operations. Keen service attitude towards patient care and willingness to learn. Ability to work dependably in a team.

Advantage (Not Mandatory)

Prior experience as an enrolled nurse. Ability to move between different clinics when needed to provide support. Familiarity with Plato CMS. Experience in submission of insurance and Medisave claims. * Proficiency in Mandarin/Dialects is an advantage to assist non-English-speaking elderly patients (This is included as a job necessity rather than a preference to align with fair hiring practices.)