Job Description

Job description:

Operational Management


Ensuring smooth scheduling, daily operations, patient flow, and service delivery. Coordinate with to optimize clinic efficiency and uphold high service standards. Monitor inventory and ordering of supplements, functional lab kits, and clinic supplies. Maintain compliance with healthcare regulations, patient confidentiality, and safety protocols.
Patient Experience & Engagement


Handle front desk, ensuring warm, professional, and empathetic interactions. Handle patient inquiries, feedback, and escalations with professionalism.
Logistics & Fulfillment


Oversee packaging, shipping, and delivery of supplements, functional lab kits, and other wellness products. Coordinate with courier services and logistics partners to ensure timely and accurate deliveries. Track shipments, resolve delivery issues, and maintain clear communication with patients regarding order status. Implement efficient processes for inventory rotation, product labeling, and safe storage of sensitive materials. Work with the finance team to reconcile supplement sales, lab test orders, and delivery costs.
Team Support & Leadership


Foster a collaborative environment across the clinic team. Provide backup support to the Clinic Manager in staff meetings, performance reviews, and workflow improvements.
Administrative & Financial Oversight


Track and analyze clinic performance metrics (patient retention, appointment utilization, supplement sales). Assist with billing, invoicing, and reconciliation in coordination with the finance team.
Job Type: Full-time