Job Description

Intellect\'s mission is to make mental healthcare & wellbeing support accessible for everyone. We do this by marrying technology with a human touch in a single platform, delivering end-to-end wellbeing support for individuals and organisations alike. For organisations who are looking to safeguard employee wellbeing amidst the new hybrid workspace, Intellect equips workforces with our clinically-validated approach to personalise the right care your employees need. For individuals who wish to address personal and professional challenges, Intellect\'s self-care platform and 1-1 coaching & therapy sessions enable our clients to scale obstacles and lead their best life. Today, Intellect is the largest and fastest growing mental health tech company in Asia Pacific. Over 3 million members and leading organisations globally trust Intellect to provide personalized, evidence-based wellbeing support. Intellect was also selected as one of Google\xe2\x80\x99s Best Apps of 2020. We\'re backed by leading investors including Tiger Global, Insignia Ventures Partners, Y Combinator, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, MS&AD Ventures, and an extensive list of family offices, big tech executives & renowned angel investors.



The Role

As a Clinic Associate at Health Strat, you\'re a pivotal team member dedicated to maintaining operational efficiency and ensuring positive patient experiences. Your primary responsibility is to be the go-to support, actively guiding and assisting users in accessing Intellect\xe2\x80\x99s clinical sessions through various channels, including email, chat, and call support.

Operational Efficiency:

• Collaborate with the medical team to ensure the smooth operation of the clinic.
• Perform frontline services and general administrative duties, such as answering phone calls and maintaining Electronic Medical Records (EMR).
• Handle patient care duties, including registration, appointment maintenance, dispensing medications, and chaperoning doctors during clinical tasks.
• Manage cashiering duties, including payment collection and filing.
• Oversee inventory tasks, including stock checking, updating, and ordering.
• Maintain cleanliness and hygiene standards within the clinic.

Client engagement (For corporate clients):

• Engage with users through email, chat, and calls to provide support on Intellect\xe2\x80\x99s Clinic services.
• Offer comprehensive information on available resources and options, empowering informed decision-making.

Network engagement and deployment:

• Support the Care Operations team in receiving, documenting, and deploying B2B service requests.
• Navigate administrative processes, including financial assistance and responding to emails.

Requirements:

• Candidates must possess at least a Diploma.
• Any experience in Clerical, Administrative Support Healthcare - Medical Support and Assistant or equivalent is preferred.
• Possess good communication and interpersonal skills.
• Responsible individual, meticulous, willing to learn and a team-player.
• Proficient with technology.
• Fluency in written English with an additional spoken language of Chinese is preferred.
• Open to candidates in Singapore only

Application Instructions

Please apply for this position by submitting your resume through this link:

We will only process applications through the link posted above.
Kindly note that only shortlisted candidates will be notified.

InternSG