Job Description

Our Client, a leading and well-known Health Institution in Singapore is inviting qualified candidates to fill the position as Patient Service Associate / Contact CentreCandidates with contact centre experiences & positive attitudes are welcome to apply!Benefits Summary

• Salary up $2600 (Based on experiences and qualification)
• Locations: Woodlands
• Shifts Hours / Office Hours
• AWS + Variable Bonuses + Yearly Increment
• Great opportunities for Learning & Stable Career Development
• Government Institution
• Healthcare Industry
• Training Provided

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• Responsible for professionally handling customers\' queries, appointments and referral of services, across all touch-points [email, hotlines, live chats, faxes, letters]
• Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries at all times
• Ensure timely follow up of customer\'s requests and liaise with appropriate departments to ensure requests are fulfilled within promised timeline.
• Manage difficult customers and follow up with proper escalation procedures
• Ensure proper documentation and categorization of cases
• Conduct post discharge follow up phone calls to patients or their next of kin
• Feedback customer\'s comments or requests to the reporting officer, for service or process improvement
• Maintain hospital staff\'s contact details for emergency activations, activate and recall staff during an emergency situation and monitor their responses
• Manage hospital-initiated change of appointments
• Perform other duties as requested by Supervisor and above

Requirement

• Strong team player, able to work in a fast paced and dynamic environment
• Passionate to work in Healthcare industry
• Strong communication skills and telephone etiquette
• At least 1 -2 years of Contact Centre or Customer Service experience

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.Please submit your updated resume in MS Words format by using the APPLY NOW BUTTONBy submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.**We regret to inform that only shortlisted candidates would be notified.**Elise Chan Kar KeiRegistration Number: R22109423MCI Career Services Pte LtdEA License Number: 06C2859Company informationRegistration No.200701947WEA No.06C2859Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What\'s your expected monthly basic salary?

MCI Career Services