Job Description

• To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters)

• Assist the Business Unit / Operations Manager in the implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.

• Oversee and supervise the training and development of clinic staff members

• Plan and coordinate the daily work assignments and operations

• Manage a group of patient service associates and conduct appraisals for these staff

• Coordinate the daily administrative matters including of reconciliation of accounts payable and receivables.

• Working in partnership with clinic staff members to ensure the delivery of quality patient care and services.

• Work closely with Clinic staff, Podiatrists and Head Office Operational Support and other stakeholders to ensure that the clinic runs smoothly

• Ensure that facilities are patient-friendly, safe and clean.

• Responsible for ensuring that clinic staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.

• Responsible for communication between staff and head office. Coordinator should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems

• Perform reception duties, scheduling of appointment, registration, dispensing of medication, payment collection and administrative duties relating to patients.

• Assist podiatrists with the provision of treatment and patient examinations

• Involve in administrative functions relating to work area such as stationary/drug/consumable ordering/stock-take

• Perform sterilization related work

• Possess at least a "O" Level, Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC in any field.

• At least 2-3 year(s) of working experience in the related field is preferred