Job Description

You will be part of the Denticare HQ team supporting the operations for a chain of dental clinics island-wide. Your role is to ensure the smooth daily operations of the clinics and assist with any issues that may arise. You will also be involved in planning and implementing new initiatives, which includes setting up of new clinics, new services, improving current work processes, etc.

Main Responsibilities

Feedback Management

Manage patient enquiries and feedback


Collaborate with stakeholders to resolve feedback, including communication with doctors and staff


Assist in drafting written replies as needed


Ensure clinic staff comply with service standards

Facilities Management

Oversee clinic facilities by coordinating with contractors and vendors


Respond to faults and liaise with external vendors for rectification


Support renovation works for new and existing clinics


Maintain administration and documentation for maintenance works and projects

IT Systems

Address user queries and provide support for incident resolution


Train staff on applications and new enhancements


Manage application vendors, coordinating vendor management activities and ensuring adherence to company policies

Dental Implant Inventory Management

Manage requests, procurement, and invoicing for dental lab and implant purchases


Ensure accurate expense allocation for dental lab and implants


Ensure timely delivery and accurate accounting of implant stock

Mobile Dental Clinic (MDC)

Plan and coordinate MDC activities, including logistics and service setup


Assist with administrative tasks related to MDC, including record keeping


Schedule deployments and meetings, conduct site recces, and manage client expectations

Others

Assist the manager with process improvement initiatives and ad-hoc administrative tasks


Undertake additional duties assigned by the immediate supervisor

Requirements

Self-driven individual A team-player who can work independently. Good interpersonal and communication skills (written and oral) Highly organized and able to multi-task Degree in any Discipline Experience in dental or healthcare operations will be advantageous * Willing to travel to clinics as part of work. May be occasionally be required to work on weekends