Job Description

Description

• Ensure smooth and seamless patient flow in the clinics
• Responsible for staff management and relations and cultivating the mindset of the patient service team towards service and operation excellence.
• Possess strong communication and interpersonal skills to be able to engage the team as well as critical stakeholders e.g. nursing, pharmacy, clinical services, allied health etc. to ensure smooth operation of the clinics.
• Oversee the smooth operation of the clinics in providing patients with the following services
• Provide assistance to staff on counter and clinic services as and when required
• Manpower and resource planning/ allocation
• Attend to patient complaints and provide service recovery when necessary
• Prepare and analyse performance data and reports and initiate recommendation to improve the dept.\'s key performance indicators (KPIs)
• Ensure compliance with policies, procedures and work instructions in all areas related to operations
• Main dept. representative with other internal/ external depts., auditors etc.
• Provide assistance to staff on counter service
• Provide coaching and counselling and conduct appraisal for staff
• Plan and coordinate staff development programs
• Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
• Oversee improvement initiatives
• Develop new workflows, work instruction and training manuals

Requirements

• At least a diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry or Degree in any discipline
• Critical thinker and self-directed
• Ability to multi-task and capacity to manage high stress situations
• Ability to drive and achieve results in a dynamic working environment
• Passionate about streamlining process to achieve operational efficiency and enhance patient experience
• Passionate about developing
• Strong interpersonal, communication and teamwork skills
• Project management skills (preferably)
• Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.

For interested candidates, please send your most recent and updated resume to michelle.lee@recruitexpress.com.sg

Subject heading: Clinical Ops exec

Michelle Lee Ser Min

(R1440070)

Recruit Express Pte Ltd

EA License No. 99C4599

Industry

Healthcare / Pharmaceutical / Life Science / Medical Device

Specialization

Customer Service
Healthcare - Pharmaceutical / Life Science / Medical Device / Clinical Research / Regulatory Affairs

Location

Central

Employment Type

Permanent

Salary

Negotiable

If you meet the requirements of this role, please email a detailed resume in Word document to Michelle Lee Ser Min.
CEI Registration No.: R1440070
Email: michelle.lee@recruitexpress.com.sg
Tel: 67363280
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Recruit Express