Job Description

Johnson & Johnson Biosense Webster (BWI), a member of Johnson & Johnson\'s Family of Companies, is recruiting a Clinical Specialist base in Singapore.At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.comBiosense Webster is the world leader in the electrophysiology market: the diagnostic and treatment by catheter ablation of cardiac arrythmias. Our growth has enabled a relentless focus on talent development by providing many new opportunities for our employees to expand their knowledge and develop their careers. Our commitment to developing our leaders is unwavering and our investment in people, technology, and innovation make us one of the best places to work within one of the most admirable corporations in the world.High-Tech meets Medical Devices at Biosense Webster! If you want to work with great people in a fast-paced environment, help make a huge difference in the lives of patient\'s and want to be responsible for providing the most innovative technology in the field of cardiac electrophysiology, then Biosense Webster is the place for you! Our products are used by prominent physicians around the world and help improve the lives of thousands of patients. Simply put, we are a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation - a winning combination! Our commitment to quality and our Credo have helped us achieve significant milestones as a company.The ideal candidate will build relationships with key accounts and manages a group of key accounts and provides a clinical support majorly in Singapore. He/ She will develop business opportunities in Biosense Webster portfolio with the objective of leading the clinical support and migrating Biosense Webster new product for account-based Business plan. He/ She is also responsible for developing long term positive customer relationships to build customer loyalty and confidence in Johnson & Johnson preferred supplier. This position reports to Business Unit Manager (Biosense Webster) in Singapore.Key Responsibilities:

• Achieve high levels of customer satisfaction through customer relationships, product support and services.
• Provide a clinical support in Singapore for 3D mapping procedures.
• Driving a 3D mapping procedure through a clinical evidence base to stimulate a demand.
• Identify development opportunities and increase unit growth, profitability, and market share for target customers.
• Improve the efficiency and effectiveness of customer delivered health care services to patient in service education and training where appropriate.
• Manage Account information through effective, timely reports and accurate customer records.
• Continuously improve product knowledge and provide improved service to customers which differentiate J&J from competitors.
• Work closely with marketing teams in New Product launch, meetings, training.
• Conduct a training for the EP Technicians.
• Keep up to date on Biosense Webster product, competitor, and market knowledge.
• Develop proctors & advocates for the Biosense Webster portfolio & Focus Segments
• Work closely with Regional Clinical Education Manager to ensure regional ProfEd and CommEd activities are well executed.
• Work closely with Regional Marketing Manager to ensure launch readiness and use post launch measurements to effectively deliver launch plans within and allocated territory.
• Consistently promote and cultivate the highest standards of professionalism, integrity, and compliance at all times, including our Global code of Business Conduct and Ethics and related policies and procedures.

• Bachelor\'s degree in medical technology or biomedical Science
• At least 3 years of proven experience in the clinical or healthcare setting in Electrophysiology or Cardiology experience (preferred).
• EP tech with relevant experience in Electrophysiology
• CEPIA (Australia) / IBHRE certification is desirable.
• Must be willing to work long and irregular hours, including weekends.
• Must be able to work under pressure.
• Demonstrates resilience, willingness to learn, openness and adaptability, attention to details and possess the desire to excel and grow.
• A strong team player with excellent interpersonal, communication & presentation skills
• Ability to work in a collaborative environment and develop strong relationship with stakeholders.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world\'s most pressing healthcare challenges.We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.At Johnson & Johnson, we all belong.

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