Job Description

What You Can Expect

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The ROSA Specialist provides technical service and clinical support for the

ROSA

TM system and surgery cases by aligning with key stakeholders including orthopedic surgeons, hospital administratives, customer facility staff.

How You'll Create Impact

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Provide on-site support

for product demonstrations and educational initiatives to build local andregional market awareness

Perform new system installations, preventative maintenance, and troubleshooting and repair

for installed

ROSA

TM*systems following established processes
Document and investigate product complaints to identify root cause analysis

Lead surgical teams through training pathways designed to educate and train surgeons

,staff, and administrators on the ROSA system

ROSA Recon expert

and procedure expert

Provide ROSA Recon Procedural support in the OR

during implementation phase

Works with the Recon sales teams

to increase procedure volume by identifying and expandingROSA users

Supports system technology upgrades

from an education and training perspective, as required In collaboration with Recon sales team to facilitate ROSA Recon product demonstrations and educational initiatives to build local and regional market awareness Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.

Follow all internal communication and documentation policies (QA)

Provide product feedback and improvements to Regional ROSA stakeholders

Works closely with ZBI Coordinator -

ROSA to ensure Med-Ed programs are executedflawlessly

Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of this job description. Other tasks and projects may be required as may arise from time to time.

Your Background

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B.Sc. or diploma in Engineering or equivalent experience require Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience. Experience with Clinical Support in the Operating Room preferred Prior experience with Robotics would be added advantage Strong interpersonal and communication skills Strong presentation and demonstration skills, both live and online Proven track record of achieving strong results Ability to apply technical knowledge to solve varied and complex problems

Travel Expectations

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Up to 10%