Job Description

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud. You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the early members of a 24/7/365 global cloud operations team in the Singapore region.The Cloud Operations Engineer plays a pivotal role in overseeing and elevating day-to-day operations of MongoDB Atlas. This extends beyond routine tasks, encompassing strategic planning, active participation in technical discussions with internal teams, mentoring, and adeptly handling critical and escalated cases. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.We are looking to speak to candidates who are based in Singapore for our hybrid working model, with a specific focus on supporting MongoDB Atlas customers within the financial services sector.At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems.Responsibilities

• Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
• Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools
• Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
• Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
• Automate routine monitoring and troubleshooting tasks
• Actively participates or supervises critical escalations, disseminates information effectively, and mediates when communication issues arise
• Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events
• Regularly develop and revise technical Standard Operating Procedures (SOPs) while offering guidance and reviewing SOPs written by fellow COEs
• Looks for opportunities to enhance the COE team\'s operational efficiency by identifying and addressing gaps in processes, tools, or knowledge
• Work alongside our product management, cloud engineering and support organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
• Inform executive leadership and escalation management personnel of major outages
• Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (proactively from automated monitoring or through reactive alerts via our Technical Services team)

Requirements

• Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 5 years)
• Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
• Proficient in comprehensive issue analysis across application, database, and storage layers
• Experience with at least one of the major cloud providers (Amazon Web Services, Google Cloud Platform, Microsoft Azure)
• Experience in monitoring, system performance data collection and analysis, and reporting
• Knowledge of database operations and concepts
• Solid understanding of web and network protocols and standards (HTTP, TLS, DNS, etc)
• Capability to write small programs/scripts to solve short-term systems problems in at least 1 of the following programming languages: Java, Go, Python, Javascript
• Proficient in timely and effective communication with diverse stakeholders, both internal and external. Demonstrates the capacity to influence decisions and adeptly tailors communication style to align with the needs of the audience.
• A keen interest in learning new things

Special Requirements

• Experienced software development/consulting/support experience in the financial sector working directly with a large institution, serving in various capacities - be it as prior employee, contractor, or consultant
• Willingness and ability to travel to customer sites during the working week when required

Nice To Have

• MongoDB
• Splunk
• Kubernetes

Benefits include

• Competitive salary, equity, pension and health insurance
• Regular performance, compensation and development reviews
• 20 weeks Maternity & Paternity leave to spend time with new arrivals

To drive the personal growth and business impact of our employees, we\'re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees\' wellbeing and want to support them along every step of their professional and personal journeys. , and help us make an impact on the world!MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter."MongoDB is an equal opportunities employer"

MongoDB