Job Description

We are seeking a proactive and strategic

Cloud Operations Manager

to oversee the operational excellence, service delivery, and client success of our cloud services. This role combines the responsibilities of managing day-to-day operations, ensuring service reliability, and building strong customer relationships to maximize value and satisfaction.

Key Responsibilities

1. Cloud Service Delivery & Performance

Own end-to-end cloud service delivery, ensuring SLAs, KPIs, and client expectations are consistently met. Collaborate with engineering, DevOps, and support teams to maintain service reliability and scalability. Monitor cloud service metrics, analyze trends, and drive continuous improvement initiatives. Manage incident, problem, and change management processes to minimize downtime and operational risks.

2. Cloud Operations Management

Oversee daily operations across cloud platforms (IaaS, PaaS, SaaS) to ensure optimal performance and efficiency. Implement best practices for cloud resource management, automation, and operational workflows. Maintain operational dashboards, reporting, and governance to provide leadership visibility. Coordinate resource allocation, readiness for new deployments, and operational planning.

3. Client Success & Relationship Management

Act as the primary point of contact for assigned cloud clients, ensuring service alignment with their business goals. Conduct regular service reviews, share performance insights, and propose enhancements. Build trust with clients through transparency, proactive communication, and strategic advice. Identify opportunities for additional value, service expansion, or cloud optimization.

4. Governance & Continuous Improvement

Implement governance frameworks and operational standards across cloud services. Drive initiatives that enhance service quality, reliability, and customer experience. Contribute to cloud strategy, roadmap planning, and future operational readiness.

Requirements

Qualifications & Experience

Bachelor's degree in IT, Computer Science, Cloud Computing, or related field. 5-8 years of experience in cloud operations, service delivery, or IT account management. Hands-on experience with cloud platforms such as AWS, Azure, or GCP. Strong understanding of ITIL, service management principles, and cloud operational KPIs. Excellent leadership, communication, and stakeholder management skills.

Benefits

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