Job Description

CLUSTER MANAGER

(A leadership position)

Responsibilities

Cluster Manager (CM) is responsible for managing a cluster of Post Offices with clear goals to lead & mentor teams of Branches Managers & Service ambassadors to deliver top execution, focuses on customer centricity and engaged a one team spirit while maintaining a high level of discipline in area of compliance.

Cluster manager possesses strong leadership qualities to drive transformation, mentor and groom future post office leaders on key capabilities & functions in pursue of continuous improvement.

Key responsibility of CM includes by ensuring branches' consistency in implementation in alignment with PON strategic key deliverables.

• Conduct surprise checks & oversee daily operations at PO touchpoints
• Ensure stipulated control procedures are complied by Branch Managers
• Manage service escalations & sales targets
• Coordinate with stakeholders for the setting up / closing of Post Offices
• Approval of Time & Attendance timesheets
• Cross functional projects collaboration
• Ad hoc projects to improve operation efficiency, process excellence & build effective omni-channel experience

Requirements

• Cluster Manager must possess strong leadership qualities, lead by example & obtain management skills that inspire branch managers to drive customer centricity across PO touchpoints & execute strategic change management initiatives, whose strategies will encompassed all 5Ts values.
• Strong communication, interpersonal abilities, decision-making and reasoning skills are of utmost importance.
• Prior management of branches experience of 5 years or equivalent Diploma/Degree
• Proficient with Microsoft Word, Powerpoint, Excel
• Certified training in Yellow Belt Six Sigma (is an advantage)

Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

5 years

Job Type

Full-Time

Job Specializations

,

Company Overview

As Singapore's designated postal operator, Singapore Post (SingPost) provides mail services to homes and businesses throughout the country, besides pioneering e-commerce and logistics solutions across the Asia Pacific region and beyond. SingPost's diversified offering includes retail, storage, financial services and integrated business services in addition to its traditional postal activities, and the company now operates in 19 markets with over 7500 employees around the world.

The origins of SingPost can be traced back to 1819, when a single mail office was established to serve the newly-founded British trading post of Singapore. Demand for postal services soon began to grow, and the 'Post Office' was officially established as a government department in 1858. To learn more about SingPost's heritage, please visit https://160.singpost.com/. Today SingPost is listed on the SGX-ST, with its largest shareholders being Singapore Telecommunications Limited (21.8%) and Alibaba Group Holding Limited (14.5%).

Being Singapore's designated Public Postal Licensee (PPL), a position that was renewed in 2017, SingPost is responsible for managing the country's 57 post offices, 743 street posting boxes and 11,050 POPStation lockers across 156 locations, as well as issuing stamps, maintaining the national postal code system, processing and delivering average 3 million mail items daily.

SingPost takes a proactive approach to diversifying its operations, while also ensuring that its various subsidiaries and services are seamlessly integrated. In addition to SingPost's eCommerce business, an ecommerce enabler that provides brands and retailers with integrated ecommerce solutions, SingPost offers logistics and fulfilment services to businesses through Quantium Solutions across the Asia Pacific region. Another business, Speedpost provides international shipping to more than 200 destinations across the globe and courier services within Singapore, while CouriersPlease delivers parcels throughout Australia, and Famous Holdings offers international freight consolidation and forwarding. Lock+Store offers self-storage solutions in Singapore, Hong Kong and Malaysia. Together, these end-to-end solutions result in a unified organisation with a firm foothold in a wide range of strategic markets, and a shared vision to become a global leader in both communications and e-commerce logistics.

SingPost has received international recognition for the quality of its operations, including awards for customer care, investor relations, digital innovation and e-commerce. Innovative and forward-thinking, SingPost has successfully developed a globally competitive postal and logistics infrastructure which is perfectly positioned to keep pace with Singapore's ambitious plans for the future.

Additional Company Information

Registration No.

199201623M

Company Size

2001 - 5000 Employees

Average Processing Time

7 days

Industry

Transportation / Logistics

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible benefits