BUSINESS EDGE PERSONNEL SERVICES PTE LTD

CME Temp x 3 (Boon Lay)

MCF-2023-0227986

SINGAPORE SHOPPING CENTRE, 190 CLEMENCEAU AVENUE 239924 Contract Non-executive 1 year exp Customer Service





$ 2,300
to $ 2,300
Monthly
1 applicationPosted 22 Mar 2023 Closing on 21 Apr 2023

Roles & Responsibilities
:
Customer Support

• Co-ordinates collection and collation of information on customers and ensures that customer database is updated.

• Leverages on IT system to enhance CC customer experience.

• Initiates marketing / promotion efforts to develop and promote CC courses to meet targets set.

• Assists Assistant Constituency Managers in organising community outreach and projects, including sub-group activities.

• Provides information and handles enquiries on CC services to the general public.

• Promotes CC membership scheme/activities/courses/events.

• Use system for booking and registration of CC services.

• Ensures that newspapers, publicity materials and application forms for activities/courses/events are displayed on a display rack and/or shelf that is accessible to the public and out-of-date materials are removed.

• Ensures that confidential documents and reference material are kept securely and not openly displayed to the public.

• Ensures that CC notice boards are kept up-to-date and presentable.

• Meets Service Standards at all times.

Administrative Support

• Assists in preparing/ dispatching minutes of meeting for CO & GROs.

• Compiles the statistics for reporting.

• Assists in reviewing and evaluating the relevance of all CC courses

• Performs administrative duties (such as filing, typing, posters design and dispatch of minutes and circulars to GROs) to support the external functioning of the CO.

• Attends to requests or enquiries of grassroots leaders.

• Liaises with grassroots leaders and reminds that to attend important meetings and functions.

• Co-ordinates the administration of Edusave Merit Bursary (EMB) and Scholarship from data entry, preparation and dispatches of notification letters to applicants and sorts the vouchers for the EMB presentation ceremonies to be carried out successfully.

• Processes the appointment of new members into the GROs (inclusive of maintaining the membership lists) to strengthen the membership composition and re-appointment of members when the term of office ends to provide continuity of service.

Co-ordinator

• Assists Senior Constituency Manager to ensure that targets set for CSOs are met.

• Plans and organises the Duty Roster of the CSOs.

• Takes on appropriate functional roles of Finance, Operations or IT Co-ordinator (depending on staff\xe2\x80\x99s strengths, qualifications, experience & assessment of supervisors).

Work Schedule:

• Contract Duration: 6 Months (April - Oct)
• Working Hours: 5 Day (flexible) work week (4 weekdays 1 weekend)
• Location: Boon Lay
• Salary: TBA

Work Requirements

• Experience in customer service will be useful
• Experience in marketing, sales or customer-service; or prior knowledge in handling accounts would be advantageous.