Cata Coffee is looking for a Christmas Season Retailer to join our small team for the holiday season. We're looking for someone with a genuine desire to create a warm and welcoming environment for customers at our retail shop. The ideal candidate is articulate, personable and great with people. A bonus if you are able to keep calm under pressure.
Commitment:
+ 45 Hours per week (Thursdays to Mondays).
+ Able to fulfil the role for at least a 5-weeks during the festive period.
+ Flexibility to work early morning, weekend and holiday availability.
Job Responsibilities:
+ Deliver on excellent customer engagement and interaction, cultivating strong relationships with prospective customers and nurturing existing customers.
+ Develop a clear knowledge of Cata's brand and visual identity, values, products, and appropriately communicate those attributes clearly.
+ Keep customers informed on new products, services, or promotions.
+ Ability to work in fast-paced environment and to handle multiple orders at the same time.
+ Maintain at all times food safety and hygiene standards.
+ Initiative to provide support to the team when necessary.
+ Perform routine cleaning and equipment maintenance.
Experience and Skills:
+ Enthusiastic about specialty coffee, but no coffee skills are required .
+ Diploma or equivalent.
+ Minimum 1 year of experience in hospitality, F&B or retail.
+ Impeccable customer service and professionalism. Commitment to being helpful, friendly and caring to everyone who needs assistance (including colleagues and customers of all backgrounds).
+ Excellent organisational skills and ability to work cohesively with co-workers.
+ Well-spoken and clear communicator.
+ Punctual and reliable.
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