Job Description

Job Highlights:

• Part of team to build a passionate, energetic, and innovative work culture
• Office located in central business district in Raffles Place
• High potential for personal growth and advancement as our team is growing and expanding
• Embrace being in a fast-paced fintech environment where you contribute directly to the goals of the company

:

• To call and execute on all inbound and outbound delinquent consumer and corporate accounts in a timely manner, mainly Front End Collections.
• Able to recommend and execute appropriate collection / restructuring actions for recovery of debt and minimise credit losses.
• Handle collection process from reminder, repayment call, follow up and issue of reminder letter.
• Liaise with internal and external stakeholders in a call centre.
• To manage and achieve daily productivity standards in terms of call attempts; contacts and payments made by customers.
• Providing consistent, concise, accurate and timely weekly/monthly collection activity reports to management
• Achieve the productivity standard set for the team and individual KPI
• Take on additional projects and tasks assigned by reporting manager

Job Requirements:

• Minimum Diploma or equivalent qualifications
• Strong presentation, analytical, and negotiation skills; ability to maintain momentum and drive to maximise dollars collected..
• Ideally with relevant experience in collections, preferably with business, autoloan or retail clients.
• Proven track record of overachievement of collections expectations.
• Proficient in speaking English and Mandarin is advantageous.
• Those with team management experience will be considered for senior role.

Working Hours: 5 Day Work Week, Monday to Saturday, Sunday Off and 1 more Off in the week. 10am - 7.30pm