Job Description

Fitch Solutions is a leading provider of insights, data and analytics. It informs investment strategies, strengthens risk management capabilities and helps identify strategic opportunities. Its analysts, lawyers, journalists and economists offer in-depth views on credit markets/risk and individual credits, ESG, developed and emerging markets, and industry sectors. Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Group is owned by Hearst.
Step into a role on the Fitch Solutions Commercial Team, where your talent for fostering client relationships meets unparalleled opportunities for professional development and visibility in the financial market intelligence space. Joining us means immersing yourself in a dynamic, fast-paced environment, supported by the strong foundation of a leading financial services group. Our diverse portfolio of powerful brands and products showcases our commitment to collaboration and innovation, proving that we are stronger together. With numerous opportunities for growth and a culture that celebrates every success, the Fitch Solutions Commercial Team is where your career can thrive and you can make a meaningful impact.
Want to learn more about a career on our commercial team? Visit our careers page:
Fitch Solutions is currently seeking a Commercial Operations Associate based out of our Singapore office. The role sits in the client administration team, and the primary function of the team is to work with the Sales and Client Services organizations in the set up and ongoing administration of clients' access to the Fitch Solutions product suite.
The role will report into the Client Administration Team Manager who is based in London.
How You'll Make an Impact:
The successful candidate will provide a highly responsive service to our internal clients with accuracy and efficiency underpinning everything we do

• Configure a client's services based on our entitlement system and their contracted products
• Manage updates and renewals of a client's entitlements ensuring requested changes are in line with the contracted entitlements
• Remove entitlements and service access on cancellation of services
• Ensure that entitled services match contracted services through system reconciliation and exception resolution
• Take part in internal projects (Reporting, metrics, audits etc.) as required
• Providing new users with their login details in a timely manner

You May be a Good Fit if:

• 2+ years' experience in an administrative role.
• Experience in an office/professional work environment.
• Strong written and verbal communication skills.

What Would Make You Stand Out:

• Self-starter who works well independently and across multi-region teams.
• Quick learner with excellent attention to detail.
• Highly motivated, flexible, proactive, and adaptable to change.
• Excellent organizational and time management skills; able to prioritize under tight deadlines.

Why Choose Fitch:

• Hybrid Work Environment: 3 days a week in office required

• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Promoting Health & Wellness: Comprehensive healthcare offerings that prioritize a healthy body & mind
• Supportive Parenting Policies: Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Dedication to Giving Back: Paid volunteer days and support for community engagement initiatives

For more information please visit our websites:
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Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Skills Required