Job Description

Job PurposeThe candidate will report to the Manager of Centre Operations.The shortlisted candidate will be a main point of contact for all our members, with the goal of delivering a strong community spirit, through operational excellence, while ensuring the office maintains high occupancy.Candidate must ensure that he/she complies with all SMRT group policies, processes, procedures, guidelines, manuals, and code of conduct.ResponsibilitiesCentre Operations & Customer Service

• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Work together with the Centre Manager in rolling out best practices and process improvement to benefit service efficiency and members\' experience
• Maintain the highest level of customer satisfaction to all existing and potential customers.
• Ensure a warm welcome and fond farewell for all members and visitors to the office
• Manage all walk-in(s) and any queries coming in through the office
• Encourage participation and use of the Staytion platform
• Manage members and office mail and packages.

Create a Conducive Community

• Conduct office tours and upsell space to prospective members according to their needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Refer prospective or existing members to the Sales team based on their specific needs

Qualifications & Work Experience

• Able to work under pressure in a fast-paced environment
• Have prior experience in a sales or business development related role (preferably in co-working)
• Gets excited about working with numerous people across cultures day to day
• Excellent communication and presentation skills, verbal and written
• Demonstrate integrity, responsibility, and good work ethics
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Strong capability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Ability to consistently meet deadlines
• Self-directed with a high level of initiative and a \'can do\' attitude

About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation