Community Engagement Associate (CEA) primarily manages the daily activities of the senior care centre by supporting the Centre Manager in planning and arranging activities and transport for the clients. He / She also provides general admin support to the centre thereby ensuring a smooth delivery of the client related services in accordance to the stipulated service level standards.
CEA are to assist Community Engagement Executive (CEE) in managing all community development initiatives throughout Vanguard, when required on top of the above responsibilities. This role assist to implement programs to promote community awareness.
Work Location: Woodlands / Senja Care Home
Responsibilities:
Plan and coordinate social and recreational activities designed to meet the needs and interests of the clients
Collect feedback and make improvements to the activities
Coordinate, train and supervise volunteers where necessary
Carry out reception duties
Assist Centre Manager in planning and arranging transport schedule for clients
Responsible for completing monthly / yearly reports in a timely fashion
Responsible in maintaining program records (attendances, participating in Individual Care plans, recording of blood pressure etc) and any other administrative and relevant records /duties where assigned by the Centre Manager
Responsible for community outreach and engagement, by being involved in external engagement for activities and programmes for Vanguard Senior Care (VSC)
To track and report effectiveness of our outreach
Volunteer Management
Work with CEE to manage / execute the volunteers\xe2\x80\x99 framework for Senior Care Centre (VSC)
Oversight and keeping track of VSC\xe2\x80\x99s list of volunteers
To assist in conducting briefings to volunteers at commencement
Develop a feedback mechanism for the Volunteers who have served in VSCs
Attend meetings relating to volunteer activities e.g. Volunteer Committee, Public Education, NCSS meetings relating to volunteers\xe2\x80\x99 activities
Assist in regular Support Group meetings and Volunteer Get-Togethers, Volunteers\xe2\x80\x99 Appreciation functions in conjunction with various departments in Vanguard who engages volunteers
Develop relationships with the volunteers/ or their organisations so that a sustainable pipeline of volunteers is created.
Manage regular reporting and tracking, and report metrics
Donation management \xe2\x80\x93 Tracking and responding to donations received for the Home.
Requirements:
O\xe2\x80\x99 Level/ Diploma in any discipline
Good communication and interpersonal skills.
Team player who is organized and meticulous at work.
Proficient in Microsoft Office
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