Job Description

Responsibilities:

Channel Management and Moderation

Manage and moderate online comments across social media platforms (Instagram, TikTok, YouTube, Facebook, and X) and livestreams to ensure adherence to community guidelines; escalating to Creative Director (Social) and Director of Marketing & Strategy when necessary. + Monitor online conversations about our Client - incl. but not limited to brand, stars, voice actors, and title mentions, comments, messages, and inquiries - surfacing relevant opportunities for engagement and brand advocacy.
+ Remove harmful and/or inappropriate content and maintain a safe, inclusive, and respectful online environment
+ Keep channels updated through regular upkeep of playlists, profile settings, pinned posts, etc.

Community Engagement

Co-create a customer engagement strategy, including in-platform initiatives, to foster authentic conversations with the community, and elevate the experience of fans and communities. Respond to and engage with audience comments and brand accounts ensuring a consistent tone of voice. Incorporate cultural and fandom insights where relevant.

Reporting and Insights

Create comprehensive reports on overall community sentiment and notable trends to provide meaningful feedback and insights. Share insights and feedback with internal teams to inform strategy, creative direction, and campaign planning based on gathered community feedback Stay up-to-date on industry trends, platform developments, and audience behavior

Requirements:

At least 2 years of experience in social media, communication, or digital marketing, with a proven track record of driving measurable growth for a brand or digital agency Strong understanding of anime, fandom culture, online communities, and knowledge of manga and games is a plus. Fluent in English with excellent written communication skills, spelling, and grammar, with strong attention to tone and cultural sensitivity. Conversational fluency in Japanese is a strong plus. Experience with reporting community insights and identifying audience sentiment * Strong project management skills and the ability to manage multiple projects simultaneously in a fast-paced environment