Job Description

Business Divisions

Global Wealth Management

Your role

Are you a highly motivated and independent individual with strong analytical thinking skills, looking for a role in a challenging and dynamic environment? Are you passionate about working closely with other cross functional teams and have a strong track record of interacting with clients / market client advisors? Do you possess strong operational risk awareness and an eye for details?

Complaints Handling:
Key tasks for this role include the following:

- Conduct comprehensive end-to-end complaint case examinations, across Wealth Management Hong Kong and Singapore. You need to have an eye for detail yet be able to keep in mind the outcome at stake
- Think strategically and help make decisions that have a real impact on our clients and business
- Explain findings and conclusions with confidence, orally and in writing
- Navigate with key stakeholders to gather facts and drive resolutions, including Litigation, Product Specialists Markets and Operations;
- Identify client complaint trends and patterns to share lessons learned and escalate areas of risk;

Function Category

Compliance

Your team

You\'ll be working in the WM COO, Platform Oversight Hong Kong and Singapore team supporting Operating Head WM North Asia and Operating Head WM South Asia & Japan, based in either Hong Kong or Singapore.

Your expertise

• A university degree and 6 to 10 years of financial services experience.
• WM business and product knowledge essential. Experience dealing with investment suitability matters would be advantageous.
• Close attention to details with a strong risk and control mindset. Excellent communicator (both written and verbal)
• Result oriented with a can-do attitude. Adopts a structured and logical approach to analysis and problem solving.
• Known for hitting deadlines and comfortable working in a fast-paced and dynamic environment.
• Legal knowledge and or dispute handling experience is advantageous, from either academic or professional experience or a legal qualification.
• Understanding of Mandarin/Cantonese not required but would be advantageous.

Your Career Comeback

We are open to applications from career returners. Find out more about our program on .

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