Job Description

Responsibilities:

• Attend to guest\'s request for travel and transport arrangements, air ticketing/sightseeing tours, lost luggage inquiries and other reasonable Concierge duties and services
• Do outside errands / taking of guests to destinations (eg clinic /shops etc)
• Well informed on all activities within hotel
• Handle mail & postal enquiries
• Handle incoming and outgoing items both for hotel and city guests
• Co-ordinate with Front desk colleagues for the fast removal of baggage from rooms and upon arrival
• Supervise and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
• Maintain complete and readily accessible files and records necessary for effective operations and future references
• Oversee the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests
• Participate and be actively involved in Les Clefs d\'Or activities to ensure good connections and network of information are maintained and enhanced
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles
• Well-versed with Mandarin Oriental Hotel Group goals and information.

Mandarin Oriental