Job Description

Assist the Retail Store Manager in planning and implementing strategies to attract customers Coordinate daily customer service operations (e.g. sales processes, orders and payments) Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory Evaluate employee performance and identify hiring and training needs Supervise and motivate staff to perform their best Coach and support new and existing Sales Associates Monitor retail operating costs, budgets and resources Suggest sales training programs and techniques Communicate with clients and evaluate their needs Analyze consumer behavior and adjust product positioning Handle complaints from customers Research emerging products and use information to update the store's merchandise Create reports, analyze and interpret retail data, like revenues, expenses and competition Conduct regular audits to ensure the store is functionable and presentable Make sure all employees adhere to company's policies and guidelines Act as our store's representative and set an example for our staff Proven experience as a Retail Assistant Manager or similar position Experience with recruiting and performance evaluation processes Familiarity with financial and customer service principles Good math skills with the ability to create and analyze reports, spreadsheets and sales statistics Proficient user of MS Office (MS Excel in particular) Leadership and organizational abilities Interpersonal and communication skills Problem-solving attitude Flexibility to work in shifts * BSc/BA in Business Administration or relevant field; MSc/MA is a plus