Job Description

Responsibilities:

• Technical expert in one or more technologies.
• Member of Tier 2 Incident Management team. (incident management, incident review and root cause analysis)
• Receiving and resolving complex issues and meeting customer needs.
• Work with customers from around the world.
• Required to perform 24x7 shift duties and with occasional standby for ad-hoc activities.
• Continually learn about in-depth networking issues and strive to achieve excellence
• Liaise and coordinate with SingTel Business Units and Overseas Telco on service level maintenance.
• Liaise with vendors to troubleshoot Customer Premise Equipment such as routers and switches (Cisco & Juniper).
• Technical escalation point Global Corporate Customers, internal operations staff and SingTel Global Office on service maintenance.
• Escalate to Tier 3 for any new issues and issues without known solutions.

The Ideal candidate should possess:

• Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience.
• Good team player with excellent communications skills.
• Need to possess good attitude towards understanding customer requirement and understanding the issues clearly.
• Must be customer oriented and be able to handle difficult situations.
• Expertise in IP Routing protocols such as BGP/OSPF/ISIS etc.
• Expertise in MPLS and WAN & Ethernet technologies.
• Expertise in QoS and Traffic Engineering.
• At least 3 years of relevant experience in the IT/Telco industry supporting ISP/Large Enterprise
• Possess industry standard certifications such as CCNP/CCIP/JNCIP/JNCIS
• Knowledge of ITIL processes and methodologies. Good to have ITILv3 certification.
• Hands on expertise in Juniper, Cisco routers and switches.
• Able to work independently with good analytical & troubleshooting skills.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.