Job Description

Responsibilities: Technical expert in one or more technologies. Member of Tier 2 Incident Management team. (incident management, incident review and root cause analysis) Receiving and resolving complex issues and meeting customer needs. Work with customers from around the world. Required to perform 24x7 shift duties and with occasional standby for ad-hoc activities. Continually learn about in-depth networking issues and strive to achieve excellence Liaise and coordinate with SingTel Business Units and Overseas Telco on service level maintenance. Liaise with vendors to troubleshoot Customer Premise Equipment such as routers and switches (Cisco & Juniper). Technical escalation point Global Corporate Customers, internal operations staff and SingTel Global Office on service maintenance. Escalate to Tier 3 for any new issues and issues without known solutions.The Ideal candidate should possess: Degree in Telecommunication or Computer Science or Computer Engineering or Diploma with relevant experience. Good team player with excellent communications skills. Need to possess good attitude towards understanding customer requirement and understanding the issues clearly. Must be customer oriented and be able to handle difficult situations. Expertise in IP Routing protocols such as BGP/OSPF/ISIS etc. Expertise in MPLS and WAN & Ethernet technologies. Expertise in QoS and Traffic Engineering. At least 3 years of relevant experience in the IT/Telco industry supporting ISP/Large Enterprise Possess industry standard certifications such as CCNP/CCIP/JNCIP/JNCIS Knowledge of ITIL processes and methodologies. Good to have ITILv3 certification. Hands on expertise in Juniper, Cisco routers and switches. Able to work independently with good analytical & troubleshooting skills.We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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